Warranty

At iNNo Concepts Inc., we take pride in Quality merchandise, Customer service, and Prompt delivery. Our products are manufactured with the best quality materials. We test each product before it is shipped to the customer. We are certain that you will be satisfied with our product. If you are not satisfied with our product, we will assist you promptly.

ULTRA grinders that were purchased in India are not covered under warranty in USA. For those units, warranty is covered only in India. Please contact the store where you bought the unit in India. We will be glad to service the units bought in India for a nominal service charge. For details, call us at 770-594-1815.

If you had purchased iNNo Concepts products such as ULTRA Pride+, Slimline or Perfect+ wetgrinders, Innomix MixerGrinders (Mixies), Idleez Idli steamer set, you can register your product with iNNo Concepts either by mailing your “Warranty Registration Card” or through online registration.

Warranty Service is provided by iNNo Concepts Inc. at their 115 Hill Street service facility. We require that customers follow product return instructions described below to avail warranty services. Local dealers are not equipped and are not obligated to provide warranty service. However, we will try to provide warranty service through our local dealers if possible (if it is a minor repair and the dealer in your area is equipped and trained to perform minor repairs). We do not promise guaranteed warranty service at your local dealer. Call iNNo Concepts at 770-594-1815 first if we can help you with our local dealer. The warranty applies to the original purchase from iNNo Concepts Inc.

iNNo Concepts Inc. provides a limited two year warranty for residential use of ULTRA Perfect+ and Ultra Slimline (wet grinders) for any manufacturing defect. For commercial use limited warranty is valid only for 30 days.

iNNo Concepts Inc. provides a limited one year warranty for residential use of ULTRA Pride+ for any manufacturing defect, for one year from the date of purchase. For commercial use limited warranty is valid only for 30 days.

iNNo Concepts Inc. provides a limited one year warranty for residential use of IDLEEZ or idli plate sets for any manufacturing defect. For commercial use limited warranty is valid only for 30 days.

iNNo Concepts Inc. provides a limited one year warranty for residential use of Pigeon pressure cookers or Pressure pans for normal home use, against any manufacturing defect for one year from the date of purchase. For commercial use limited warranty is valid only for 30 days.

iNNo Concepts Inc. provides a limited two year warranty for motor and limited one year warranty for the parts for residential use of INNOMIX Surya Mixer grinders (Mixies), Innomix Special Mixer grinders (Mixies), Innomix Kitchenmate Mixer grinders (Mixies)/ Meenumix Mixer grinders (Mixies) for any manufacturing defect. For commercial use limited warranty is valid only for 30 days.

iNNo Concepts Inc. provides a limited one year warranty for residential use of CHEFMASTER Chapathi maker and CHEFMASTER Electric Tawa for any manufacturing defect. For commercial use limited warranty is valid only for 30 days.

iNNo Concepts Inc. provides a limited one year warranty for commercial appliances – Grindeurs -ECGC-30, ECGC-40 or ECGC-65 commercial grinders, Commercial tilting idli, dosa grinders ICGC-30, ICGC-40 or ICGC-65 wetgrinders, Pulverizers, Commercial Idli chambers – for any manufacturing defect.

For other products, the warranty period is stated in respective product description pages. Warranty service for these products are covered by the manufacturer. Please contact the manufacturer directly regarding warranty service for these products.

Limited warranty for all appliances are valid only when the units are operated according to the instructions. Misuse or improper use of these appliances void limited warranty. The limited warranty applies only to the original purchaser purchased only from Inno Concepts or its authorized dealers or authorized webmalls. Warranty is applicable only to the original purchaser. Appliances bought in India are not covered under Inno Concepts warranty.

Warranty shall not apply to shipping damages not reported on time, normal wear and tear, or if the product has been involved in an accident, intentionally damaged, or misused (read instruction manual before use).

iNNo Concepts will assist the customer if there is any difficulty getting warranty service from the manufacturer when the product is warranted directly by the manufacturer such as Chef Art Tortillamakers.

For products covered by iNNo Concepts, iNNo Concepts has the option to repair or replace the product with a similar or equivalent unit or component at the discretion of Inno Concepts Service Technician.

If the product needs to be serviced during the warranty period , please follow the instructions detailed in the Product Return Instructions for prompt repair service.

If the product needs service after the warranty period, it will be repaired for a reasonable charge.

The maximum liability for iNNo Concepts is the cost of the unit stated in the original invoice. Under no circumstances is iNNo Concepts responsible for any loss or damage, direct or consequential, resulting from the use of the product. This warranty is expressly in lieu of all other warranties expressed or implied (statuary or otherwise) and of all other obligations on iNNo Concepts part.